Contact

Please note that emails are monitored daily and addressed in the order of which they are received. Support is managed by ONE individual (the same one who hand-crafts these soap bars), so please be patient.

Some responses may automatically be filtered into your junk/spam folder. If you have not received a response within 48 hours, please kindly double-check those folders and/or add "contact@onaturelle.co" as a contact in your email client.

Tiered discounts will apply automatically to your orders (5% off 2-3 bars, 15% off 4-5 bars, and 25% off 6 bars or more).

Subscriptions: You can edit/pause/cancel or adjust your frequency and/or which bars are a part of your subscription at ANY time using this link - https://onaturelle.co/a/subscriptions/login

For shipping timelines and fees, please review the shipping and processing chart. Shipping is free over $59 within the US and $69 within Canada.

Returns are accepted internationally. If you're not satisfied with your order or there's an issue with your order, please submit the form below before initiating a return, indicating your reason for return.

For the following services:

• Discount bulk orders containing 30 soap bars or more
• Weddings, company gifts, charity, and any other event that requires bulk or custom soaps with or without your own branding (custom soap stamping, custom labels, custom scents, etc — no minimums)

Please send your inquiry to adam@onaturelle.co.